Return & Exchange Policy:

  • 30-day Return Window: You can return any items purchased from atoleajewelry.com for a full refund within 30 days of receiving your order.
  • Condition of Returns: To be eligible for a return, your item must be in the same condition that you received it. It should be unused and in its original packaging (including gifts).
  • Return Shipping Cost: Please note that while we are happy to refund the full cost of the item or send a replacement in a return, we do not cover the cost of return shipping. You will be responsible for the return shipping cost when returning your item.
  • Refunds: Upon a successful inspection, a refund will be processed to your original method of payment. This may take up to 2-7 business days to reflect in your account.
  • Exchanges: We offer store credit if you would like to exchange for a different item. Upon a successful return, we will issue you a personalized code.

 

Start a Return:

If you are eligible and would like to initiate a return or exchange, please reach out to us at support@atoleajewelry.com and we will assist you through the necessary steps.

If this concerns an issue with the product, please let us know as we will follow a different path in resolving that.

  

Returning a Gift:

If you are looking to return or exchange a gift, due to security practices, we would need the customer to reach out directly and we'd be more than happy to help. We hope you understand! Please feel free to contact us at support@atoleajewelry.com if you have any other questions or concerns.