Returns & Exchanges

Return & Exchange Policy:

• 30-day Return Window: You can return any items purchased from atoleajewelry.com for a full refund within 30 days of receiving your order. All returns must be approved before sending it to us.
• Condition of Returns: To be eligible for a return, your item must be in the same condition that you received it. It should be unused and in its original packaging (including gifts). 
• Return Shipping Cost: Please note that while we are happy to refund the full value of the item or send a replacement in a return, we do not cover the cost of return shipping. You will be responsible for the return shipping cost when returning your item.
• Refunds: Upon a successful return, a refund will be processed to your original method of payment. This may take up to 2-7 business days to reflect in your account. 
• Exchanges: We offer store credit if you would like to exchange for a different item. Upon a successful return, we will issue you a personalized code. All exchanges are final. 
• Gift Returns: Gifted items can only be exchanged for store credit. Gift cards cannot be canceled and are non-returnable.
• Promotion Terms & Conditions:
  
• Bundles:
• Bundles count as one (1) item and must be returned together to receive a full refund or store credit.
• If you wish to return 1 to 2 products in a bundle, you will receive a 50% refund or store credit of the bundle’s full value.
• Promo Sets:
• Promo sets (such as Buy 2 Get 1 Free) must be returned together to receive a full refund or store credit.
  
• If you wish to return 1 to 2 items, you will receive an 80% refund or store credit of the full value of each item.
• Mystery Products and Free Gifts
• Mystery products and free gifts are non-returnable.

Start a Return:

If you are eligible and would like to initiate a return or exchange, please reach out to us at support@atoleajewelry.com with the information below and we will assist you through the necessary steps.

• Order Number
• Item(s) requesting to be returned or exchanged

If this concerns an issue with the product, please let us know so we can follow a different path in resolving that.