Shipping policy
Shipping Info
Delivery Time Estimates:
- United Kingdom: 5 - 10 business days
- United States: 5 - 12 business days
- Australia: 7 - 14 business days
- Canada: 7 - 14 business days
- Europe: 6 - 15 business days
- Rest of the world: 10 - 15 business days
Important notes —
- All orders are typically shipped from our warehouse within 1-2 days of the order being placed.
- Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
- Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery.
- We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.
- We do not offer express shipping at this time.
Shipping Destinations:
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and China at this time.
Order & Shipping Process:
You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
If you haven't received your order confirmation, most likely the wrong email address has been entered. Please contact us at support@atoleajewelry.customerdesk.io and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.
Order Status:
You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.
Late & Lost Orders:
While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order.
If your order is considered late: Please kindly consider potential shipping delays. We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Once your address is confirmed, if your order is past 21 business days please contact us at support@atoleajewelry.customerdesk.io and we will do our best to assist you in any way we can.
If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within seven days at support@atoleajewelry.customerdesk.io and we will help every step of the way.
We appreciate your patience greatly.
